Thank you for choosing to shop with us! To help ensure a positive and hassle-free shopping experience, we have established a transparent and fair return and refund policy. If you are not fully satisfied with your purchase or encounter any issues, please review the terms and procedures outlined below.

1. Return Eligibility

  • Product Condition: Items must be returned in their original condition — unused, unopened, and in the original packaging with all tags, accessories, and labels intact. Returns will not be accepted if the product has been used, altered, or damaged.
  • Time Limit: You may submit a return request within 7 days of receiving your order . Requests made after this period will not be accepted.
  • Non-Returnable Items: Certain products cannot be returned due to hygiene, safety, or customization reasons. These include custom-made items, perishables (e.g., food), personal care products (such as skincare or cosmetics), underwear, and other items marked as final sale.

2. Refund Procedure

  • Submit a Return Request: Please complete a return form on our website. Include your order number, product name, and reason for return. Our customer service team will respond within 24 hours to confirm the return details.
  • Returning the Item: Once approved, ship the item to the address we provide. The customer is responsible for return shipping costs unless the return is due to a quality issue or incorrect shipment.
  • Refund Processing: After we receive and inspect the item, refunds will be processed within 3 business days . Funds will be returned to your original payment method. The time it takes for the refund to appear may vary depending on your payment provider (usually 1–7 business days).

3. Return Shipping Charges

  • We Cover the Cost: If the item arrived defective, damaged, or was shipped incorrectly, we will cover the return shipping. We may provide a prepaid return label or reimburse your postage upon confirmation.
  • You Cover the Cost: For returns made due to personal preference (e.g., wrong size, color, or change of mind), you are responsible for the return shipping. We recommend using a reliable courier to ensure safe delivery.

4. When Returns Are Not Accepted

We cannot accept returns or process refunds in the following cases:

  • The item has been used, washed, altered, or damaged.
  • The return request is submitted more than 7 days after delivery.
  • The item was purchased from third-party platforms (not directly through our website).
  • The item is classified as non-returnable (custom-made, perishable, intimate apparel, etc.).

5. How to Initiate a Return or Refund

To begin the return process:

  • Fill out the online return form on our website. Provide your order number, product details, reason for return, and supporting photos (if applicable, such as images of damage or defects).
  • Our support team will contact you promptly to confirm the return and provide instructions, including the correct return address.

6. Post-Purchase Support

We are committed to offering full post-purchase assistance to every customer. If you have any questions or need help, feel free to reach out via live chat, email, or phone. Our team is here to support you throughout the entire process.

7. Important Notes

If you experience any difficulties during the return or refund process, please contact our customer service team as soon as possible. We aim to resolve all issues quickly and ensure your satisfaction.

All requests for returns and refunds must comply with the terms described in this policy. We reserve the right to make the final decision regarding the acceptance of any return or refund request.